top of page

Customer Care

We founded N.A.T with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!


Privacy & Safety

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the platform. provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases, and general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Cookies & Tracking

We use cookies and similar technologies to enable services and functionality on our site and to understand your interaction with our service. By clicking on accept, you agree to our use of such technologies for marketing and analytics.

Payment Methods

Anchor 1

Paypal | Debit cards 

Israel - From 800 NIS, the payment can be divided into 4 equal payments without interest.

Bit - Please contact us > 050- 6637377

Return & Exchange Policy

Anchor 2

If the item is damaged, or you’re not completely satisfied with the product - 

You can return the item within 7 days of receiving it.

Please contact us and provide all the necessary information for us to investigate.

Returns can be subject to a 15% re-stocking fee since they are all produced per order. We reserve the right to refuse service at our discretion.

*NO returns to framed products or custom-made prints.

Please note that the product must remain in its original package without signs of use. 

All shipping costs will be at the customer's expense.

After receiving the package, you will be refunded according to the payment method provided. 

please allow 5-7 business days for the refund to appear on your account. 

Custom made orders / Original art paintings/ Drawings:

Unfortunately, we can’t offer you a refund or exchange for special orders that were produced individually.

All Originals sales are final. No returns or refunds are available. 



Your new artwork will arrive rolled without its original wooden frame, packaged in a unique padded artwork shipping tube to ensure safe and low-cost delivery.

Shipping charges do not include the destination country’s duty, tax, or customs fees.

The paperwork produced will be following the original purchase details.

Estimated delivery times can vary due to the country's customs.

For Canvas Painting / Custom made paintings-
You can order your choice of courier, and you will be responsible for all costs and Coordination of shipping.

The painting will be stretched or rolled per your choice. 

For any other inquiries please reach out to us. 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

bottom of page